Privacy Policy

ZenFlow ("we," "our," "us") is committed to protecting the privacy of our users ("you," "your"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.zenflow.studio and use our services, including yoga classes, meditation sessions, personal coaching, and related offerings (collectively, the "Services").

Please read this policy carefully. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree, please discontinue use immediately.

1. Information We Collect

We may collect information about you in a variety of ways. The information we may collect includes:

• Personal Data: Name, email address, phone number, billing address, and payment card information when you register, book a class, or purchase a membership.
• Account Information: Username, password, class preferences, attendance history, and progress tracking.
• Health Information: Any voluntary health disclosures or injury history you provide for personal coaching or class modifications.
• Usage Data: IP address, browser type, operating system, pages visited, time and date of visit, and other diagnostic data automatically collected when you access our Site.
• Cookies & Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your experience, analyze trends, and administer the website.

2. How We Use Your Information

We use the collected information for various purposes, including:

• To provide, maintain, and improve our Services.
• To process transactions and send you confirmations, invoices, and receipts.
• To communicate with you about your account, classes, schedule changes, or customer support inquiries.
• To personalize your experience and recommend classes or content based on your interests.
• To send marketing and promotional communications (with your consent, where required by law).
• To detect, prevent, and address technical issues, fraud, or illegal activity.
• To comply with legal obligations and enforce our Terms & Conditions.

3. Sharing of Your Information

We do not sell, trade, or rent your personal information to third parties. We may share information in the following circumstances:

• Service Providers: With trusted third-party vendors who assist us in operating our website, processing payments, delivering emails, or analyzing data, subject to confidentiality agreements.
• Legal Compliance: If required by law, court order, or governmental regulation, or to protect the rights, property, or safety of ZenFlow, our users, or others.
• Business Transfers: In connection with a merger, sale of assets, financing, or acquisition of all or a portion of our business.
• With Your Consent: We may share your information for other purposes with your explicit consent.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Site and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some parts of our Service may not function properly.

We use the following types of cookies:

• Essential Cookies: Necessary for the website to function properly.
• Analytics Cookies: Help us understand how visitors interact with our Site (e.g., Google Analytics).
• Marketing Cookies: Used to deliver relevant advertisements and track campaign performance.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. When your data is no longer needed, we will securely delete or anonymize it.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Ask us to correct any inaccurate or incomplete data.
• Erasure: Request deletion of your personal data under certain conditions.
• Restriction: Request restriction of processing your personal data.
• Portability: Receive your data in a structured, machine-readable format.
• Objection: Object to processing based on legitimate interests or for direct marketing.
• Withdraw Consent: Where processing is based on consent, you can withdraw it at any time.

To exercise any of these rights, please contact us at privacy@zenflow.studio. We will respond within the timeframes required by applicable law.

8. Children's Privacy

Our Services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that a child has provided us with personal data, we will take steps to delete it immediately.

9. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your state, province, or country where data protection laws may differ. By using our Services, you consent to such transfers and processing in accordance with this policy.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. We encourage you to review this policy periodically for any updates.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• 📧 Email: privacy@zenflow.studio
• 📞 Phone: +1 (888) ZEN-FLOW
• 📍 Address: 123 Serenity Lane, Wellness City, CA 90210

You may also review our Terms & Conditions for more information on using our Services.